Mitchell F&D Limited
Training Courses & Other Activities: Terms & Conditions
Provisional Bookings - Reserving Places on a Course or Activity
Provisional bookings on a course or activity will only be accepted once a completed booking form is received by ourselves. A place(s) on the course or activity will be reserved for you and you will be notified accordingly. Subsequently, an invoice for the fees will be sent to you for prompt payment.
Payment of Fees
All payments should be made in UK £ Sterling. VAT (UK sales tax, where applicable) is chargeable at the standard rate
applicable at the time.
Our preferred method of payment is by direct transfer to our bank account, full details of which are included on the invoice. When paying in this way, you must ensure that you pay all bank charges. You must include the invoice number (shown top-right on the invoice) as payment reference. Alternatively, payment can be by:
UK Bank Cheque: £2.50 (inc. VAT) should be added to all cheque payments drawn on a UK bank.
PayPal: If you wish to pay via PayPal (from your own account or by card), please let us know. We will then send you a PayPal invoice for you to pay in this way. Please note, that due to the extra costs we incur, a 5% surcharge will be added onto your PayPal invoice.
Course or activity places will only be confirmed on receipt of payment, after which a legally binding contract is formed
and these terms and conditions shall apply.
There will be no charge if a substitute person wishes to replace the original delegate. Please inform us in writing as soon as possible of any change to the original booking.
Transferring Courses or Activities
Transfer requests must be made in writing and received at least 20 working days before the event or cancellation charges will apply. Mitchell F&D Limited will try to offer a place on the same course or activity (subject to availability) and attendance must be within six months of the original activity date. If a delegate wishes to transfer a booking between 21 - 30 working days of the original activity start date there will be an administrative charge of 35% of the fee. For a transfer made more than 30 days before the original activity start date, an administrative charge of 20% of the fee will be made. The delegate will remain liable in full for any other costs incurred. If this transfer is then cancelled at any time, the fee remains payable.
For cancellations made in writing and received:
- More than 30 working days before the event, fees paid will be refunded, less a 20% administration fee;
- 21 - 30 working days prior to the start date, a charge of 50% of the fee will be payable;
- 20 working days or less the full fees will be charged. Full fees will also be charged to those individuals who do not attend the course or activity after booking and do not cancel their place as outlined above.
N.B. In the case of grant-aid subsidised courses or activities and those with discounts, cancellation and transfer charges will be based on the full, non-subsidised or non-discounted fee rate.
Issued Pre-Course Material
Where pre-course material has been issued a charge of £75 will apply in relation to that material. Pre-course material is non-returnable.
Cancellation/Amendment of Courses or Activities
Courses & Activities are constantly updated and improved and Mitchell F&D Limited reserves the right to alter any of the content without prior notice. Mitchell F&D Limited reserves the right to cancel a course or activity at any time without liability. In these circumstances, delegates will be offered an alternative date or a full refund. Mitchell F&D Limited reserves the right to change the venue at any time and without prior notice from that published.