Mitchell F&D Limited: Training Services Terms & Conditions
(For activities run in the UK)
Provisional bookings will only be held open for 10 working days. To ensure a place, the booking form (overleaf) must be completed and returned with your payment (by cheque) or credit / debit card details or an oficial order within this time.
After your booking confirmation is received a legally binding contract is formed and these terms and conditions shall apply.
Discounts may apply to delegates booked on to the same event on the same date, and only where indicated. If you are given a discount for booking more than one person onto the same date and you later wish to transfer some of the delegates to another event, the fees will be recalculated and you will be asked to pay additional fees due as well as any administrative charge.
Bookings received from companies or individuals outside the UK must be accompanied by the provision of credit / debit card details or a sterling bankers cheque or BACS (wire) payment.
Bookings cannot be secured until payment is received. VAT (where applicable) is chargeable at the standard rate.
There will be no charge if a substitute person wishes to replace the original delegate. Please inform us in writing as soon as possible of any change to the original booking.
Transfer requests must be made in writing and received at least 10 working days before the event or cancellation charges will apply. Mitchell F&D Limited will try to offer a place on the same activity (subject to availability) and attendance must be within six months of the original activity date. If a delegate wishes to transfer a booking between 10-20 working days of the original activity start date there will be an administrative charge of 25% of the fee. For a transfer made more than 20 days before the original activity start date, an administrative charge of 10% of the fee will be made. The delegate will remain liable in full for any other costs incurred. If this transfer is then cancelled at any time, the fee remains payable.
For cancellations made in writing and received:
- More than 20 working days before the event, fees paid will be refunded, less a 10% administration fee;
- 11-20 working days prior to the start date, a charge of 50% of the fee will be payable;
- 10 working days or less the full fees will be charged. Full fees will also be charged to those individuals who do not attend the activity after booking and do not cancel their place as outlined above.
- N.B. In the case of grant-aid subsidised activities and those with discounts, cancellation charges will be based on the full, non-subsidised or non-discounted fee rate.
Issued Pre-Course Material
Where pre-course material has been issued a charge of £75 will apply in relation to that material. Pre-course material is non-returnable.
Cancellation/Amendment of Activities
Activities are constantly updated and improved and Mitchell F&D Limited reserves the right to alter any of the activities’ content without prior notice. Mitchell F&D Limited reserves the right to cancel an activity at any time without liability. In these circumstances, delegates will be offered an alternative date or a full refund. Mitchell F&D Limited reserves the right to change the venue at any time and without prior notice from that published.